visitor support services
UK Visitor Support in Split
Private hospitality assistance service for tourists in Croatia. Not an embassy, consular office, legal authority, or emergency service.
We are an independent private service and are not affiliated with the UK Government or the British Embassy Zagreb. For official consular assistance, please contact the Embassy directly.
Emergency Help for British Visitors in Croatia
Most frequent questions and answers
Losing a passport abroad can quickly become overwhelming, especially when dealing with local authorities, travel arrangements, and language barriers at the same time. If your British passport has been lost or stolen while visiting Croatia, we can help guide you through the local process and explain what steps should be taken immediately.
This may include assistance with reporting the incident to the police, understanding documentation requirements, arranging translations when necessary, and helping you locate the nearest services relevant to your situation. We can also help visitors understand how to apply for emergency travel documentation through official UK Government channels and assist with practical local coordination while waiting for replacement documents or travel approval.
Official UK travel document information is available here:
UK Government – Emergency Travel Documents
If you need medical attention during your stay in Split or Dalmatia, we can help visitors locate:
- pharmacies
- clinics
- hospitals
- English-speaking medical professionals
- transport to medical facilities
We may also assist with communication during appointments or help visitors understand local administrative procedures.
For serious medical emergencies, always contact 112 immediately.
Summer travel in Croatia can become extremely busy, especially during ferry changes, airport delays, or peak tourist periods.
Visitors sometimes require assistance with:
- missed ferries or flights
- finding late-night transport
- arranging transfers
- communication with accommodation providers
- reorganising travel plans
We aim to provide practical local support to help travellers continue their journey with less stress and confusion.
If you need practical local assistance during your stay in Split or Dalmatia, you can contact us via WhatsApp, directly by phone at +385 99 4486 908, or by email at info@samstag.hr
To help us respond more efficiently, please include:
- your location
- a brief description of the situation
- your contact number
We do not charge for our time, communication, accommodation, transport, or other internal resources used to assist visitors in unexpected situations. Visitors may only incur costs related to third-party services, such as medical treatment, administrative fees, document issuance, or other services provided by external institutions or businesses.
How We Support You
HOW IT WORKS
Samstag is a local company based in Split, specialising in accommodation and property management. Alongside managing centrally located apartments for international guests, we also assist visitors who may need practical local support during their stay in Croatia.
Having worked with travellers from the UK and across Europe for many years, we understand the kinds of problems visitors can face while abroad and how important clear communication and reliable local assistance can be in stressful situations.
01
Contact us
Reach out via phone or message with basic information about your situation.
02
Assessment
We quickly evaluate your needs and available options.
03
Immediate assistance
We arrange accommodation, transport, or support as required.
our team of experts are here for you
If you need assistance in Split, contact us directly.