Terms & reservation policy

Terms and conditions

(Aligned with Croatian legislation and consistent with House Rules)

Service Provider Samstag d.o.o., Petrinjska 4, 21000 Split, Croatia, provides accommodation services in accordance with the regulations of the Republic of Croatia. All enquiries and communication about reservations, arrival and stays should be sent to service@samstag.hr.

Scope of Application These terms apply to all accommodation units managed by Samstag d.o.o., including houses, apartments, rooms, studios and other accommodation. They apply to all reservations regardless of booking channel, including direct bookings, email bookings and bookings by agencies or legal entities.

Consumer Bookings and Business Bookings For consumer reservations, consumer protection rules and the cancellation conditions displayed at the time of booking apply. For reservations made by a legal entity, company or agency, business contracting rules apply and consumer rights do not apply.

Reservation Confirmation and Payment A reservation is confirmed only after availability has been confirmed, payment has been made where required and written confirmation has been issued. Non-refundable reservations cannot be cancelled or refunded. Flexible cancellation reservations follow the conditions stated in the offer. The accommodation provider is not obliged to accept unilateral reductions, reimbursements, compensation claims or offsets against costs.

Mandatory Guest Registration (eVisitor) All guests must provide accurate information required for statutory registration in the national eVisitor system. Guests who refuse to provide the required information cannot be accommodated.

Check-in and Check-out Check-in starts at 15:00 and check-out is by 10:00. Early arrival or late departure is possible only by prior agreement, subject to availability and any additional fee.

House Rules as Binding Conditions The house rules form an integral part of these terms. By staying at the property, guests confirm that they have read and accept the house rules. Violations may result in termination of the stay without a refund.

Liability and Damages Guests are responsible for all damage to the property, furnishings or equipment, including repair, replacement and cleaning costs, and compensation for lost income if the accommodation cannot be rented. The service provider accepts no responsibility for lost or stolen personal belongings.

Cancellation Policy Cancellation charges follow the conditions displayed at the time of booking. No refunds are issued for no-shows, early departure or reservations with non-refundable terms.

Overbooking, Force Majeure and Relocation In exceptional circumstances, the provider may offer alternative accommodation of the same or a higher category or refund the amount paid. Refunds are limited to the amount paid by the guest.

Privacy and Data Protection Personal data is processed in accordance with the GDPR and Croatian legislation, including mandatory guest registration. Requests to exercise data protection rights should be sent to service@samstag.hr.

Governing Law and Acceptance These terms are governed by the laws of the Republic of Croatia. The terms are considered accepted when a guest makes a reservation, checks in or uses the accommodation.

Reservation policy

(applicable to all bookings with Samstag d.o.o.)

Reservation Request The reservation process begins when the guest submits a request for availability for specific dates and an accommodation unit. Submitting a request does not constitute a reservation nor does it create any obligation for Samstag d.o.o.

Offer Without Guaranteed Availability If the accommodation unit is available at the time the request is processed, Samstag d.o.o. will provide the guest with an offer including pricing information and the required advance payment amount. The accommodation unit is not held or guaranteed until the advance payment has been received, as availability is subject to real-time changes through online booking systems.

Advance Payment as a Condition of Reservation A reservation is created only after the guest pays the advance and Samstag d.o.o. confirms receipt of the payment. If the advance is not paid, the accommodation may be booked by another guest without any obligation toward the requester.

Final Reservation Confirmation A reservation is considered confirmed only when Samstag d.o.o. receives the advance payment and issues a written reservation confirmation to the guest. Only the written confirmation constitutes a final and binding reservation.

Non-Refundable Advance Payment The advance payment is non-refundable under all circumstances, including cancellation, modification, no-show, or early departure. By paying the advance, the guest accepts the cancellation conditions and payment terms.

Unavailability After Payment If, in exceptional circumstances, the accommodation becomes unavailable after the advance has been paid (such as technical booking errors or force majeure), Samstag d.o.o. will refund the full amount paid to the account from which the payment originated. All obligations cease upon refund, and no additional compensation applies.

Bookings by Companies and Agencies Reservations made by legal entities, agencies or business clients are governed by commercial contracting principles and are not subject to consumer protection provisions. This Reservation Policy applies in full unless otherwise agreed in writing.

Relation to Terms and Conditions This Reservation Policy forms an integral part of the Terms and Conditions issued by Samstag d.o.o. By confirming a reservation, the guest accepts both the Reservation Policy and the Terms and Conditions.